Last Updated: June 2026

At HN Cloth, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Items may be eligible for return if:

• The item was received damaged or defective.
• The wrong item was delivered.
• The item is unused, unworn, and in its original condition with tags attached.

Return Period

Customers must request a return within 7 days of receiving the order.

Non-Returnable Items

The following items are not eligible for return:

• Used or worn products
• Washed items
• Customized or personalized products
• Clearance or sale items (unless defective)

Refund Process

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed through the original payment method whenever possible.

Refund Processing Time

Refunds are typically processed within 5–10 business days after approval.

Exchange Policy

Eligible products may be exchanged based on stock availability.

Return Shipping Costs

• If the return is due to our error (wrong or defective item), we will cover the return shipping cost.
• For other returns, customers are responsible for return shipping charges.

Contact Us

For return or refund requests:

Email: support@hncloth.site